Security & Privacy

Is your website secure?

At Knots, we promise that your personal information is secure. Every transaction is processed using the latest industry standards for secure online credit card transactions. Secure servers protect your information using advanced encryption and firewall technology throughout the ordering process.

What information do we collect

When you place an order from our website, we may collect the following information in order to promptly and securely process your order: your name, delivery address, telephone number, email address, billing information (credit card number, expiry date, security code and billing address), products purchased and promotional codes. 

What do we do with your information?

We respect your privacy and all personal information obtained through this website is kept secure in accordance with the Data Protection Act 1998. We use information we collect from you to process your orders and to offer you the best possible customer service. We will never share your email address or telephone number with others, other than to promptly and securely process your order. Your email address may be shared with third parties only when explicitly required for the processing and updating of purchases you make with us. You may opt-out at any time by clicking the 'opt-out link' we put at the bottom of any newsletter we have sent you or by using the contact details listed at the bottom of this page. Should you not wish to receive Knots catalogues through the post, please inform us by using the contact details listed at the bottom of this page.

What are cookies?

Cookies are small pieces of information which are stored by your browser on your computer or other mobile or handheld device (such as smart 'phones or 'tablets') as you browse websites. This Knots website uses cookies. Our cookies do not contain any personally identifying information and we aim to use the minimum number of cookies possible. By continuing to use and browse this website, you consent to cookies being used in accordance with our cookie policy. Should you wish to change your cookie settings, you can read more here.

Your consent

By using our website and submitting your information to Knots, you consent to the collection and use of this information by Knots. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. If you are not comfortable with any of the changes to our Privacy Policy, you will have the opportunity of un-submitting your information from our network at any time. 
Links this website may contain links to other sites. Knots is not responsible for the privacy practices or the content of such websites. If you have a question about the privacy policy of those websites, please visit them directly. 

Contacting us

If you have any questions about our Privacy Policy, our site practices, or your personal experience dealing with this website, you can contact us by email by telephone 0800 211 8786 (Freephone) or by post to Knots Furniture Ltd, Browns Garden Village, Theobalds Park Road, Crews Hill, EN2 9DG.